Return and Refund Policy

1. General No-Refund Policy for Digital Products

Due to the digital, cloud-based, and instantly accessible nature of our study courses, online lectures, and software tools:

• All sales, course enrollments, software subscriptions, and digital access passes are FINAL and NON-REFUNDABLE once access has been granted.
• We do not provide prorated refunds, credits, or partial refunds for unused software access days or incomplete course viewing.
• We encourage all users to carefully review course curricula, software feature descriptions, and platform requirements before making a purchase.

2. Exceptions & Technical Glitches

We understand that technical errors can occur. We will review and process refund requests exclusively under the following limited conditions:

3. User Credentials & Access Verification

Our Platform and mobile application cater to Homeopathic Doctors, Practitioners, Medical Students, and Homeopathy Enthusiasts/Hobbyists.

• Verification Process: To ensure appropriate platform usage, we may request verification details depending on your user tier—such as medical registration numbers for doctors, or student ID cards/institutional enrollment proof for medical students.
• Non-Verification / Ineligibility: If you purchase access but fail to provide requested verification details (such as proof of student enrollment) when prompted, your access may be restricted.
• Refund Eligibility: If access cannot be granted due to a failure to verify required credentials prior to active software or course usage, Homeosetu Software LLP reserves the right to evaluate refund requests on a case-by-case basis, minus payment processing/administrative gateway fees.

4. Non-Renewing Month-to-Month Software Subscriptions

Our cloud software operates on a manual, non-recurring month-to-month (or term-based) subscription model:

• No Automatic Renewal: We do not auto-debit your bank account or payment card. Your subscription access automatically expires at the end of your paid billing period (e.g., 30 days from your payment date).
• Continued Access: To continue using the software after your cycle ends, you must manually log in and make a new payment for the next billing cycle.
• No Mid-Cycle Refunds: Because you are paying for a fixed 30-day access window, early cancellation or stopping software use before the cycle ends will not entitle you to a refund for the remaining days of that cycle.

5. Refund Processing Timelines

When a refund request is approved under Section 2 or Section 3:

• Refunds will be credited back to the original payment method (bank account, credit/debit card, or UPI) used during checkout via our payment gateway partner, Razorpay.
• Approved refunds are typically processed and settled within 5 to 7 working days, depending on your bank or card issuer's processing timelines.