FAQs Updated as on :- 14 Sept 2026

Frequently Asked Questions

Find detailed information on Homeosetu’s digital reference platform, software subscriptions, AI clinic assistant, mobile apps, courses, and policies.

General & Platform Overview

1. What is Homeosetu?

Homeosetu is an educational and digital reference platform designed exclusively for qualified homeopathic practitioners, BHMS doctors, medical undergraduates, postgraduates, and clinical interns. It provides AI-assisted clinical lookups, classical repertories, materia medica references, and structured learning tools.

2. Is Homeosetu intended for patient self-treatment?

No. Homeosetu is strictly a professional reference tool. It does not provide medical diagnoses, triage, treatment recommendations, or emergency services for patients or laypersons.

If you are experiencing a medical emergency, please consult a licensed healthcare practitioner or visit an emergency healthcare facility immediately.

Web App Software & AI Subscriptions

3. Where can I check the validity of my Homeosetu Web App subscription?

The validity period and expiration details for your Homeosetu Web App (online homeopathy software) subscription are clearly displayed within your account dashboard and pricing selection screens inside the application.

4. How do AI Assistant (Homeosetu Intelligence Clinic Assistant) credits work?

Promotional AI credits may be credited to your account from time to time for trial or testing purposes. Once promotional credits are used up, continuing to use the AI Intelligence model will require a separate monthly subscription or AI credit renewal package.

5. What is Homeosetu PMS, and when will it be available?

Homeosetu PMS (Patient Management System) is an upcoming clinical EMR module designed for solo practitioners and clinics to manage patient records, case histories, and daily clinic workflows. It is currently in active development and will strictly comply with data protection regulations, including India’s Digital Personal Data Protection (DPDP) Act.

Announcement updates and rollout schedules will be shared on our website and in-app dashboard.

App vs. Website Availability

6. Where can I access and purchase BHMS Subject Notes?

BHMS Subject Notes are available exclusively inside the Homeosetu Android App. Notes cannot be purchased, viewed, or read on the website. To access digital notes, download the Homeosetu app from the Google Play Store.

7. Can I use the same account on both the website and the mobile app?

Yes. Homeosetu uses a Single Sign-On (SSO) system. Your login credentials work seamlessly across our web platform, mobile application, and upcoming clinical tools.

Courses & Digital Content

8. How do Video Study Courses work, and where can I access them?

Unlike BHMS Notes, Video Study Courses can be purchased and streamed on both the Homeosetu Website and the Homeosetu Android App. Once you purchase a course on either platform, it will automatically sync across your account, allowing you to learn on your desktop or mobile device.

9. How long do I have access to a purchased video course?

Access validity varies depending on the specific course (e.g., 6 months, 1 year, or lifetime access). The exact validity period is explicitly listed on individual course detail pages before purchase.

Payments, Billing & Refund Policy

10. How are payments processed on the website?

Web purchases for video courses, software access, and web subscriptions are processed securely using standard online payment gateways (including UPI, Net Banking, and Credit/Debit Cards).

Note: All digital purchases made inside the Android app (such as BHMS notes) are processed separately through Google Play Billing.

11. What is the Refund Policy for website purchases?

Because digital software access and online content are granted immediately upon purchase, all web transactions are non-refundable.

Accidental Double Payments:

If you are charged twice for the same transaction due to a technical glitch, email support@homeosetu.com or send us a WhatsApp Message to +919975461833 with your payment receipts. Once verified, our team will process a full refund for the duplicate charge.

Technical Support & Troubleshooting

12. What should I do if a course, video, or app feature isn't loading properly?

If you encounter technical glitches, video buffering, or syncing issues:

  • On Web: Refresh your browser, clear your browser cache, or try opening the platform in an Incognito/Private window.
  • On Mobile: Ensure you have the latest version of the Homeosetu app installed from the Play Store, check your internet connection, or restart the app.

13. How do I contact the Technical Support team?

If a technical issue persists, you can reach our technical support team by emailing support@homeosetu.com. To help us resolve your issue faster, please include:

  • Your registered account email address.
  • The device/browser you are using (e.g., Chrome, Android phone model).
  • A brief description of the issue along with relevant screenshots or screen recordings.

Account Management & Privacy

14. How do I delete my account and personal data?

You can submit an account deletion request through any of the following methods: